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Frequently Asked Questions

Find answers to all your questions about ordering, delivery, payment, and more. We’ve got you covered!

Ordering & Delivery

How do I place an order?

You can place an order through our website by browsing categories, selecting products, adding them to your cart, and proceeding to checkout. Alternatively, you can also place orders through our mobile app or by calling our customer service number.

What are your delivery areas?

We currently deliver to all major areas within the city. You can check if we deliver to your area by entering your pincode on our website or app before placing an order.

What are your delivery timings?

We deliver from 8:00 AM to 8:00 PM every day. You can select your preferred delivery slot during checkout. Morning (8 AM - 12 PM), afternoon (12 PM - 4 PM), and evening (4 PM - 8 PM) slots are available.

Is there a minimum order value?

Yes, we have a minimum order value of ₹200 for free delivery. Orders below this amount will incur a delivery charge of ₹30.

Products & Quality

Are your vegetables organic?

We offer both organic and conventionally grown vegetables. Our organic range is clearly labeled and certified. We work directly with farmers who follow sustainable farming practices to ensure the highest quality produce.

How fresh are your vegetables?

We source our vegetables directly from farms and local markets daily. Most of our produce is harvested within 24-48 hours before delivery to ensure maximum freshness.

What if I receive damaged or poor quality vegetables?

We have a 100% quality guarantee policy. Notify us within 24 hours of delivery with photos, and we'll provide a refund or replacement in your next order.

Payment & Pricing

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and cash on delivery. All online payments are secure and processed through trusted payment gateways.

Are your prices higher than local markets?

We strive to keep our prices competitive while ensuring better quality and convenience. Regular promotions and discounts are available.

Do you offer any subscription plans?

Yes, we offer weekly and monthly subscription plans with benefits like priority delivery, discounts, and automatic recurring orders.

Account & Customer Service

How do I create an account?

Register via website/app with name, email, phone, and address. You can also use Google or Facebook login.

How can I track my order?

Track via "My Orders" section, SMS/email notifications, and real-time delivery tracking on our app.

How can I contact customer service?
  • Phone: +91-XXXXXXXXXX (8 AM - 8 PM)
  • Email: support@vikalpsabjiwala.com
  • WhatsApp: +91-XXXXXXXXXX
  • Live Chat on website/app

We aim to respond within 2 hours during business hours.